Review of Research on Human Trust in Artificial Intelligence

Artificial Intelligence (AI) represents today’s most advanced technologies that aim to imitate human intelligence. Whether AI can successfully be integrated into society depends on whether it can gain users’ trust. We conduct a comprehensive review of recent research on human trust in AI and uncover the significant role of AI’s transparency, reliability, performance, and anthropomorphism in developing trust. We also review how trust is diversely built and calibrated, and how human and environmental factors affect human trust in AI. Based on the review, the most promising future research directions are proposed.